Refund policy

Welcome to Lovett Or List It! Because we specialize in pre-loved and secondhand clothing, our return policy is a little different from typical retail stores. Please read through our guidelines below before making a purchase.

🛍️ Sold "As-Is"

All of our items are secondhand, unique, and sold "as-is."

• We do our absolute best to inspect, describe, and photograph any wear, tear, or unique character marks on every item.

• Please review the product descriptions, measurements, and photos carefully before purchasing.

🚫 Non-Refundable Items

The following purchases are strictly final sale and cannot be returned or refunded:

• Gift Cards

• Digital Downloads

🤝 Individual Case Review

While we generally do not accept standard returns due to the unique nature of secondhand stock, we want you to love your experience with us!

If you have a genuine issue with your order (for example, if we made a major error in the listing description), please reach out. All refunds and returns are handled on a case-by-case basis.

📩 How to Contact Us

If you have any questions, concerns, or need to discuss an order, please drop us an email at:

👉 Lovettorlistitkent@gmail.com

Please include your Order Number and any relevant photos so we can help you as quickly as possible.