Refund policy

At Lovett Or List It, we specialise in providing pre-loved, secondhand, vintage, and curated wholesale reseller bundles at discounted prices. Because our business model operates as a commercial B2B (Business-to-Business) wholesale supply for resellers, our return policy differs from standard high-street retail stores.

Please read this policy carefully before placing an order.

1. Trade-Only & B2B Policy (All Sales Are Final)

  • No Consumer Cooling-Off Period: All purchases made on our website—whether through an account or guest checkout—are classified as commercial B2B transactions. Statutory consumer "cooling-off" cancellation periods and change-of-mind return rights do not apply.

  • Final Sale: All orders are final. We do not accept returns, exchanges, cancellations, or refunds for:

    • Change of mind or buyer’s remorse.

    • Incorrect sizing, fit, or styling preferences.

    • Stock that does not sell as quickly or at the profit margin you anticipated.

    • Normal wear, minor aging, or expected characteristics of secondhand goods.

2. Pre-Loved Condition & Garment Preparation

Because our items and wholesale bundles consist of pre-loved or secondhand inventory:

  • Expected Condition: Items may show fair wear and tear consistent with their age, prior use, and stated bundle grade/description.

  • Reseller Preparation Required: Stock purchased in wholesale bundles is supplied as raw trade inventory. Buyers are expected to perform basic stock care prior to retail listing—such as ironing, steaming, washing, debobbling, or lint-rolling. The need for routine garment preparation is standard in secondhand trade and is not considered a product fault.

3. Resale Prices & Profit Margins

  • RRP Estimates: Any Secondhand Recommended Retail Prices (RRP) or market valuations displayed on our website or product listings are estimates provided as general guidance only.

  • No Profit Guarantees: We do not guarantee that you will achieve specific resale prices or profit margins. Differences between our estimated RRP and your final sale price are not grounds for a return or refund.

4. Strict Exceptions (Significant Misdescription Only)

We strive for accuracy in all our product descriptions and bundle listings. We will only review refund or replacement claims if an item or bundle has been fundamentally misdescribed or if a major error occurred on our part.

What qualifies as a valid claim:

  • Receiving the wrong item or wrong bundle entirely.

  • Severe, unmentioned structural damage that completely prevents resale and was not disclosed in the listing grade.

  • A significant discrepancy between the listing description and the stock received.

What does NOT qualify as a valid claim:

  • Minor marks, light bobbling, or normal vintage wear consistent with secondhand grading.

  • Items requiring basic cleaning, pressing, or debobbling.

  • Subjective differences in screen colour vs. actual item color due to lighting or screen settings.

5. How to File a Claim

If you believe your order contains a major discrepancy that qualifies for an exception:

  1. Notification Window: You must notify us in writing within 48 hours of carrier delivery. Claims raised after 48 hours will be rejected.

  2. Contact Email: Send your claim directly to hello@lovettorlistit.co.uk

  3. Required Information: Your email MUST include:

    • Your full name and Order Number.

    • Clear photographs and/or video showing the issue or major discrepancy.

    • A detailed description of the claim.

6. Claim Evaluation & Resolutions

  • Review Process: All claims are reviewed on a strict case-by-case basis.

  • Approved Returns: If a return or partial refund is approved by our team:

    • You will be provided with instructions on how and where to send the return.

    • Unauthorised returns sent back without prior written approval will be refused.

    • Returned items must be in the exact condition they were delivered to you.

  • Refund Processing: Approved refunds will be processed back to your original payment method within 5–10 business days of receiving and inspecting the returned merchandise. Original shipping fees are non-refundable.

7. Shipping Damage or Delivery Loss

  • Carrier Responsibility: Title and risk of loss pass to you once items are handed over to the courier.

  • Damaged in Transit: If your package arrives visibly damaged by the shipping carrier, please take photos of the outer packaging before opening and contact us immediately at hello@lovettorlistit.co.uk so we can assist in filing a carrier claim.

Contact Us

For any questions regarding this policy or to submit a discrepancy claim:

  • General Enquiries: hello@lovettorlistit.co.uk

  • Returns & Discrepancy Claims: hello@lovettorlistit.co.uk