Buying Online
1. What is the return policy for Reseller Bundles?
Reseller Bundles are non-refundable. If you are buying them to resell for a profit, you are treated as a business and are not entitled to the 14-day refund policy.
2. What payment methods are accepted on the website?
Payment options include all major debit/credit cards, Shop Pay, Klarna, and PayPal.
3. Does Lovett Or List It ship internationally?
No, shipping is currently only available within the UK.
4. Can I negotiate prices on website items?
No, all prices listed on the website are fixed.
5. How is my personal information used after making a purchase?
Your information is saved for email marketing purposes. However, you can opt out by unchecking the subscription box at checkout.
Selling Your Clothes
1. How much do you pay for dropped-off clothes?
We pay 75p per kilo for pre-owned clothing and 90p per kilo for brand-new items with tags still attached. Depending if you drop off or we collect.
2. What days and times can I drop off clothes or schedule a collection?
Drop-offs and collections are available Monday through Saturday.
- Drop-offs: 13:00 PM – 4:00 PM
- Collections: 10:00 AM – 1:00 PM
3. How and when will I get paid for my clothes?
Payments are usually made on the same day via direct bank transfer.
4. What items do you NOT accept?
We do not accept non-clothing materials, unwashed/used items, clothes with holes or mold, childrenswear, or any other specific items deemed unsuitable at the time of drop-off.
5. Do I need an appointment to drop off clothes?
Yes, appointment is needed to sell us your clothes. You can book yours here.
General Questions
1. Where is the store located, and can I just walk in?
You can find us at Masters House, Trinity Road, Sheerness, ME12 2PF. You must book an appointment, click here to book.
2. Are children and pets welcome in the store?
Children are welcome under adult supervision! Please keep in mind that our shop dog, Dolly (a very energetic Jagdterrier), is usually on-site to greet visitors. For everyone's safety and comfort, we ask that children treat Dolly gently and give her space while in the shop. Pets are not allowed under any circumstance.
3. Is there parking available near the store?
Yes, there is accessible parking right near our unit, making it super easy and stress-free to unload heavy bags of clothing for drop-off.
4. What payment methods are accepted in-store?
We accept major card payments for all in-person purchases.
5. How quickly can I get in touch with customer support?
For online order inquiries, collection queries, or general shop questions, you can reach out through our website contact form or email. We respond to all customer within 48 hours.
